Privacy policy
Privacy Policy
Last Updated: September 8, 2026
At Dr. Gulnaz’s Burn Care, we value your privacy and are committed to protecting the personal information of our website visitors, patients, customers, and users.
This Privacy Policy explains how we collect, use, protect, and handle your information when you visit our website, contact us, request information, or purchase and use products available through our website.
By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy.
1. About Our Website
This website is associated with Dr. Gulnaz, Burn Care Specialist, and provides information relating to burn care, treatment, recovery, and burn-care products, including Dr Burn Ointment.
The information available on this website is provided for general informational purposes and should not be considered a substitute for professional medical consultation, diagnosis, or treatment.
2. Information We Collect
We may collect information that you voluntarily provide when you interact with our website, including when you:
• Contact us through our contact forms
• Send us an inquiry
• Request information about our services or products
• Place an order for a product
• Contact us by email, phone, or other communication methods
• Subscribe to communications or updates
Depending on how you interact with us, the information you provide may include:
• Name
• Email address
• Phone number
• Delivery or billing address
• Order information
• Your messages, questions, or inquiries
• Other information that you voluntarily provide to us
Health-Related Information
If you voluntarily provide information about a burn, injury, treatment history, or other health-related matter while contacting us, we may use that information only to respond to your inquiry or provide the appropriate service or assistance.
Please do not submit highly sensitive medical information through a general website contact form unless specifically requested or necessary.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• General website usage information
• Referring website or page
This information helps us understand how visitors use our website and allows us to improve its functionality, performance, and security.
4. How We Use Your Information
We may use the information we collect to:
• Respond to your questions and inquiries
• Provide information about burn-care services and products
• Process and fulfill product orders
• Arrange delivery of purchased products
• Provide customer support
• Communicate with you regarding your order or inquiry
• Improve our website and services
• Maintain website security
• Monitor website performance and usage
• Prevent fraud, misuse, or unauthorized activity
• Meet applicable legal and regulatory requirements
We will use personal information only for legitimate business, service, communication, or legal purposes.
5. Medical Information and Disclaimer
Dr. Gulnaz is a Burn Care Specialist, and this website may contain educational information relating to burns, burn care, recovery, and related products.
However, information provided through this website is not intended to replace an examination, diagnosis, or personalized medical advice from a qualified healthcare professional.
Every burn injury is different. If you have a serious, extensive, infected, or otherwise concerning burn, seek appropriate medical attention promptly.
Submitting a message or inquiry through this website does not create a doctor-patient relationship unless expressly established through an appropriate professional consultation.
6. Product and Order Information
If you purchase Dr Burn Ointment or another product through our website, we may collect information necessary to process and deliver your order.
This may include:
• Customer name
• Contact number
• Email address
• Shipping address
• Order details
• Delivery information
• Payment-related transaction information
We use this information to process orders, arrange delivery, communicate with customers, and provide after-sales support.
7. Payment Information
Payments may be processed through third-party payment providers or financial institutions.
Where applicable, payment information is handled by the relevant payment service provider according to its own privacy and security policies.
We do not intentionally collect or store complete payment card information on our website unless the relevant payment system specifically provides for secure processing and storage.
8. Cookies
Our website may use cookies and similar technologies to improve your browsing experience and website functionality.
Cookies may be used to:
• Remember preferences
• Improve website performance
• Understand website traffic
• Analyze website usage
• Improve user experience
• Support website security
• Measure marketing and advertising performance where applicable
You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functions.
9. Sharing of Personal Information
We may share necessary information with trusted third-party service providers who help us operate our website and provide services to you.
These service providers may include:
• Website hosting providers
• Payment processors
• Delivery and courier services
• Website analytics providers
• Communication service providers
• Website security services
• Marketing or advertising service providers
We only share information where reasonably necessary for the relevant service, business purpose, or legal requirement.
We do not sell or rent your personal information to third parties.
10. Third-Party Links
Our website may contain links to external websites, social media platforms, healthcare resources, payment providers, or other third-party websites.
We are not responsible for the privacy practices, security, or content of those external websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
11. Data Security
We take reasonable administrative, technical, and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
While we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted through the internet.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
This may include retaining information for:
• Processing and maintaining order records
• Responding to customer inquiries
• Providing customer support
• Maintaining business records
• Resolving disputes
• Meeting legal or regulatory obligations
When personal information is no longer required, it may be securely deleted or anonymized where appropriate.
13. Your Privacy Rights
Depending on applicable law, you may have certain rights regarding your personal information, including the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Withdraw consent where applicable
• Opt out of certain promotional communications
• Ask how your information is collected and used
To exercise any applicable privacy rights, please contact us using the details provided below.
14. Children’s Privacy
Our website is not intentionally directed toward children.
We do not knowingly collect personal information from children without appropriate authorization.
If you believe that a child has provided personal information to us, please contact us so that appropriate steps can be taken.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, or applicable legal requirements.
Any changes will be published on this page, together with an updated Last Updated date.
We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way your personal information is handled, please contact us.
Dr. Gulnaz
Burn Care Specialist
Email: drburn@gmail.com
Website: Dr Burn Ointment
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.
